unique projects
August 22, 2025
About Commerz Direktservice GmbH
As technology experts, we are Commerzbank's central customer dialogue center!
With more than 800 employees from 15 countries at our Duisburg location, private and corporate customers experience us as a modern multi-channel bank. With more than 20 million customer contacts annually, we integrate personal contact and digital access across all modern communication channels.
We develop and live new banking trends with a focus on digital topics. Modern, innovative, strong – that's US.
A large team, diverse activities, and one goal: to inspire Commerzbank customers!
Interpretation of location Duisburg
As a strong employer and wholly owned subsidiary of Commerzbank in our region, Commerz Direktservice GmbH considers Duisburg to be a strategically important location for excellent customer dialogue.
Duisburg offers a central location in the North Rhine-Westphalian metropolis, a strong infrastructure, and a growing talent base in the area of customer service. Optimal accessibility enables us, as an integral part of the multi-channel bank, to process Commerzbank customer inquiries quickly, competently, and reliably, thereby increasing customer satisfaction.
With over 20 years of industry experience, our employees give their all in their jobs so that Commerzbank can keep its promise: to make banking easier, faster, and better!
